More money has been withdrawn than the monthly subscription fee! How can this happen?
This is often the first payment. This is because your first payment is a combined payment of the first two months. e.g. You got a Swapfiets on the 15th of January, so in February you'll pay for 16 days in January and do the pre-payment for February.
Please note: If you have a subscription that can be terminated monthly with us, the £15,- will also be deducted in the first month, on top of the regular subscription fee. It is also possible that a surcharge was withdrawn besides the subscription fee. For example for a lost key.
If you want to check if the correct amount was collected, you can find it in your contract. Just go to https://account.swapfiets.com click subscriptions and download your contract . Have a nice day!
If you have any more questions, please contact us. We'll gladly explain!
Sorry to hear that. How can we improve this article?