1. Swapfiets UK
  2. Service
  3. Lost bike / key

Theft coverage
Is it allowed to have a spare key made for my Swapfiets?
My bike is gone. I think it's stolen. I double locked it and I still have the key. What do I do now?
I lost my key. What now?
My bike is stolen. I haven't double locked it and I have the key. What do I do?
My bike is stolen. I didn't lock it. What happens next?
Do I have to report a theft to the police?
My bike has been taken by the municipality. What do I do now?
I need the frame number of my bike to collect it at the depot. Where can I find this?
I thought my bike would be at the bicycle depot, but it's not there (anymore). What do I do now?
How do you know if I double locked my bike?
I seem to have lost my bike. What should I do now?
My bike is stolen and I want to cancel my subscription immediately. How can I do this?
My bike has been stolen. Can I go directly to the store to get a new one?
Do I still have to pay my monthly fee if my bike is at the municipality depot?
Is the bike insured against theft?